telnet hostname port works just fine. I’ll try the IP address.
> On 2. May 2018, at 20:56, Fawver, Dustin <faw...@mail.etsu.edu> wrote: > > Usually when I get that error message, it’s because of one of two things. > > 1) I don’t have an appropriate firewall exemption on the ARS server for > the machine that’s running RRRCHIVE. > 2) For whatever reason, I have to specify the IP address of the source > and/or target server instead of the hostname. > > I hope this helps. > > Dustin Fawver > Sr. Help Desk Technician > Information Technology Services > > P: 423-439-4648 > itsh...@etsu.edu > <image001.png> > > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas > Miskiewicz > Sent: Wednesday, May 02, 2018 9:42 AM > To: ARSList <arslist@arslist.org> > Subject: [EXTERNAL] Re: Trouble getting rrrchive to run > > Thank you, Misi! > > Is there an advanced logging that would help where the problem is? > > > Thomas > > On 2. May 2018, at 15:36, Misi Mladoniczky <m...@rrr.se> wrote: > > Hi, > > No, different server versions work just fine. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > > > > > May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmisk...@gmail.com> wrote: > The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem? > > > > On May 2, 2018, at 2:48 PM, Kevin M Candelaria <ke...@temple.edu> wrote: > It's definitely compatible with 9.x > I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked > perfectly fine. > source_server = > source_tcp = 2020 > source_user = > source_password = > target_server = > target_tcp = 2020 > target_user = > target_password = > target_disabledeletefltr = YES > target_disablemergefltr = YES > target_disableaudit = YES > target_clearallrecords = YES > multipleforms = HPD:Template, \ > HPD:Template Associations, \ > HPD:TemplateCustMapping, \ > HPD:TemplateSPGAssoc, \ > splitsearch = YES > transfertype = SYNCIFNEWER > logfile = AUTO > progressbar = YES > From: ARSList <arslist-boun...@arslist.org> on behalf of Thomas Miskiewicz > <tmisk...@gmail.com> > Sent: Wednesday, May 2, 2018 6:16 AM > To: arslist@arslist.org > Subject: Trouble getting rrrchive to run > Hi Listers, > I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to > migrate data from Remedy 7.6.4 to Remedy 9.1. > Here's my config file: > rrrchive.cfg > source_server = sourceservername > source_tcp = 1100 > source_user = myusername > source_password = PROMPT > source_form = MyTestForm > target_server = targetservername > target_tcp = 1400 > target_user = myusername > target_password = PROMPT > target_form = MyTestForm > splitsearch = YES > transfertype = SYNCTOTARGET > logfile = AUTO > loglevel = DEBUG > progressbar = YES > and here's my log: > rrrchive.log > 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, > line=5076 > 2 Program Start: configfile=rrrchive.cfg > 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, > line=365 > 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) > 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, > line=365 > 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) > 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, > line=389 > 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME) > 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details > 10 ARStatusList: contains 1 messages > 11 Number: ARERR 91 > 12 Message: Cannot open catalog; Message number = 91 > 13 Append: RPC: Unable to receive; Asynchronous event occurred > 14 > 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, > line=5090 > 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 > Questions: > 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy > 9.1? I found here, that it is possible cause of this error: > https://communities.bmc.com/message/133550: > "A less common cause of this error is running an API program that is > incompatible with the AR System server." > 2. The rrrchive config installation instruction says: > "Make sure that the following shared objects are in the LD_LIBRARY_PATH. > Copying the included libraries to the installation directory will allways > work." > My guess is, that in my case the app should use different shared objects for > the source server and different for the target server. > Is it possible to configure it that way? > Thanks! > Thomas > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > The [EXTERNAL] tag in the subject line identifies emails that do NOT > originate from an ETSU person or service. Please exercise caution when > handling emails from external sources. Any email that is unsolicited and > requires you to take immediate action, appears to be forged or is PHISHING > for information can be verified by emailing the ITS help desk. > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist
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