telnet hostname port works just fine. I’ll try the IP address.

> On 2. May 2018, at 20:56, Fawver, Dustin <faw...@mail.etsu.edu> wrote:
> 
> Usually when I get that error message, it’s because of one of two things.
>  
> 1)      I don’t have an appropriate firewall exemption on the ARS server for 
> the machine that’s running RRRCHIVE.
> 2)      For whatever reason, I have to specify the IP address of the source 
> and/or target server instead of the hostname.
>  
> I hope this helps.
>  
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>  
> P: 423-439-4648
> itsh...@etsu.edu
> <image001.png>
>  
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Wednesday, May 02, 2018 9:42 AM
> To: ARSList <arslist@arslist.org>
> Subject: [EXTERNAL] Re: Trouble getting rrrchive to run
>  
> Thank you, Misi!
>  
> Is there an advanced logging that would help where the problem is?
>  
>  
> Thomas
> 
> On 2. May 2018, at 15:36, Misi Mladoniczky <m...@rrr.se> wrote:
> 
> Hi,
> 
> No, different server versions work just fine.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> 
> 
> 
> May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmisk...@gmail.com> wrote:
> The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
> 
> 
> 
> On May 2, 2018, at 2:48 PM, Kevin M Candelaria <ke...@temple.edu> wrote:
> It's definitely compatible with 9.x
> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
> perfectly fine.
> source_server = 
> source_tcp = 2020
> source_user = 
> source_password = 
> target_server = 
> target_tcp = 2020
> target_user = 
> target_password = 
> target_disabledeletefltr = YES 
> target_disablemergefltr = YES
> target_disableaudit = YES
> target_clearallrecords = YES
> multipleforms = HPD:Template, \
> HPD:Template Associations, \
> HPD:TemplateCustMapping, \
> HPD:TemplateSPGAssoc, \
> splitsearch = YES
> transfertype = SYNCIFNEWER
> logfile = AUTO
> progressbar = YES
> From: ARSList <arslist-boun...@arslist.org> on behalf of Thomas Miskiewicz 
> <tmisk...@gmail.com>
> Sent: Wednesday, May 2, 2018 6:16 AM
> To: arslist@arslist.org
> Subject: Trouble getting rrrchive to run
> Hi Listers,
> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
> migrate data from Remedy 7.6.4 to Remedy 9.1.
> Here's my config file:
> rrrchive.cfg
> source_server = sourceservername
> source_tcp = 1100
> source_user = myusername
> source_password = PROMPT
> source_form = MyTestForm
> target_server = targetservername
> target_tcp = 1400
> target_user = myusername
> target_password = PROMPT
> target_form = MyTestForm
> splitsearch = YES
> transfertype = SYNCTOTARGET
> logfile = AUTO
> loglevel = DEBUG
> progressbar = YES
> and here's my log:
> rrrchive.log
> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5076
> 2 Program Start: configfile=rrrchive.cfg
> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
> line=389
> 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)
> 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
> 10 ARStatusList: contains 1 messages
> 11 Number: ARERR 91
> 12 Message: Cannot open catalog; Message number = 91
> 13 Append: RPC: Unable to receive; Asynchronous event occurred
> 14
> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5090
> 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16
> Questions:
> 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
> 9.1? I found here, that it is possible cause of this error: 
> https://communities.bmc.com/message/133550:
> "A less common cause of this error is running an API program that is 
> incompatible with the AR System server."
> 2. The rrrchive config installation instruction says:
> "Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
> Copying the included libraries to the installation directory will allways 
> work."
> My guess is, that in my case the app should use different shared objects for 
> the source server and different for the target server.
> Is it possible to configure it that way?
> Thanks!
> Thomas
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