The port for the ARSystem should be a completely different port than the Telnet port.
Dave On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz <tmisk...@gmail.com> wrote: > telnet hostname port works just fine. I’ll try the IP address. > > On 2. May 2018, at 20:56, Fawver, Dustin <faw...@mail.etsu.edu> wrote: > > Usually when I get that error message, it’s because of one of two things. > > > > 1) I don’t have an appropriate firewall exemption on the ARS server > for the machine that’s running RRRCHIVE. > > 2) For whatever reason, I have to specify the IP address of the > source and/or target server instead of the hostname. > > > > I hope this helps. > > > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 > > itsh...@etsu.edu > > <image001.png> <http://www.etsu.edu/helpdesk> > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org > <arslist-boun...@arslist.org>] *On Behalf Of *Thomas Miskiewicz > *Sent:* Wednesday, May 02, 2018 9:42 AM > *To:* ARSList <arslist@arslist.org> > *Subject:* [EXTERNAL] Re: Trouble getting rrrchive to run > > > > Thank you, Misi! > > > > Is there an advanced logging that would help where the problem is? > > > > > > Thomas > > > On 2. May 2018, at 15:36, Misi Mladoniczky <m...@rrr.se> wrote: > > Hi, > > No, different server versions work just fine. > > Best Regards - Misi, RRR AB, http://www.rrr.se > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.rrr.se&c=E,1,jO5lkW-qiNKU_pSqvIxI6gVJdl0ItXy_cRbSIx1uNJaS9-U0l3LC1iPWz07RoWK-c0USrV5evcKprppQFC5B2c1bVOm7FdNUKXmD3iRW2-QlGn2sYyLSt6EduqXJ&typo=1> > (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2frrr.se&c=E,1,6QBYQq4nzPga0JsmlVMqMra7EJ4LRRbQJBZMLmWQnurwReUCwPxiAV0VFyIhq5Dt6ds4_rxPfNo9dM9wXEjEaOyZ6Er6PLBVgrJem9H4326Z6ZF3U9Jjxg,,&typo=1> > > > > > May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmisk...@gmail.com > <%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>> wrote: > > The thing is we have 7.6.4 on one side and 9.1.4 on the other side. > Problem? > > > > > On May 2, 2018, at 2:48 PM, Kevin M Candelaria <ke...@temple.edu> wrote: > > It's definitely compatible with 9.x > > I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. > Worked perfectly fine. > > source_server = > source_tcp = 2020 > source_user = > source_password = > target_server = > target_tcp = 2020 > target_user = > target_password = > target_disabledeletefltr = YES > target_disablemergefltr = YES > target_disableaudit = YES > target_clearallrecords = YES > multipleforms = HPD:Template, \ > HPD:Template Associations, \ > HPD:TemplateCustMapping, \ > HPD:TemplateSPGAssoc, \ > splitsearch = YES > transfertype = SYNCIFNEWER > logfile = AUTO > progressbar = YES > ------------------------------ > > *From:* ARSList <arslist-boun...@arslist.org> on behalf of Thomas > Miskiewicz <tmisk...@gmail.com> > *Sent:* Wednesday, May 2, 2018 6:16 AM > *To:* arslist@arslist.org > *Subject:* Trouble getting rrrchive to run > > Hi Listers, > > I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2frrr.se%2fcgi%2findex%3fpg%3dchive-doc&c=E,1,UIvWkCMpzMiEoyiZlpGhjhmmS9h-LgUveffuYFPdWi5Mb082p9tTFdoXdu5VBZftJQ8PFe-sp6UD-C0KLd8JPw01nVkFWy9LBE_UUQuKcQ_YHGm3-SkQebiQqFzi&typo=1>) > to migrate data from Remedy 7.6.4 to Remedy 9.1. > > Here's my config file: > > rrrchive.cfg > > source_server = sourceservername > > source_tcp = 1100 > > source_user = myusername > > source_password = PROMPT > > source_form = MyTestForm > > target_server = targetservername > > target_tcp = 1400 > > target_user = myusername > > target_password = PROMPT > > target_form = MyTestForm > > splitsearch = YES > > transfertype = SYNCTOTARGET > > logfile = AUTO > > loglevel = DEBUG > > progressbar = YES > > and here's my log: > > rrrchive.log > > 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, > file=rrrchive.cpp, line=5076 > > 2 Program Start: configfile=rrrchive.cfg > > 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, > line=365 > > 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) > > 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, > line=365 > > 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) > > 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, > line=389 > > 8 ARGetServerInfo(server=targetservername, > AR_SERVER_INFO_DELAY_RECACHE_TIME) > > 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details > > 10 ARStatusList: contains 1 messages > > 11 Number: ARERR 91 > > 12 Message: Cannot open catalog; Message number = 91 > > 13 Append: RPC: Unable to receive; Asynchronous event occurred > > 14 > > 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, > file=rrrchive.cpp, line=5090 > > 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 > > *Questions:* > > 1. Does the error ARERR 91 mean, that rrrchive is not compatible with > Remedy 9.1? I found here, that it is possible cause of this error: > https://communities.bmc.com/message/133550 > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fmessage%2f133550&c=E,1,TQsdAXHJwv5QbCd6QfepdN3lGw_YdVgg_XZP5K2oCxzLQ3EE30zOSNzQkD8HazTz340sP0YGVHCGKrDQmvdsGgixvP4MTDsNZcZK3bvouCQEI7HkHsP3_LtI7_yo&typo=1> > : > > "A less common cause of this error is running an API program that is > incompatible with the AR System server." > > 2. The rrrchive config installation instruction says: > > "Make sure that the following shared objects are in the LD_LIBRARY_PATH. > Copying the included libraries to the installation directory will allways > work." > > My guess is, that in my case the app should use different shared objects > for the source server and different for the target server. > > Is it possible to configure it that way? > > Thanks! > > Thomas > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmailman.rrr.se%2fcgi%2flistinfo%2farslist&c=E,1,6Wl35spxrk8lIMEoaRZAx_5E024WLUjpKmlSg_J2VmotZVOVcYkTEQ5BXxPi83moFoAwuiv7anYVgn-Sbi8uTOfK1e79-i3T-q6YKzGQ0m9J&typo=1> > > *The [EXTERNAL] tag in the subject line identifies emails that do NOT > originate from an ETSU person or service. Please exercise caution when > handling emails from external sources. 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