Harsh, I’m able to download the new version when I’m ready. I just have to log into my BMC account and get it from the EPD section. I have to get my production version up to 9.1.04 before taking a look at 18.05.
Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Harsh Sent: Wednesday, July 25, 2018 12:48 PM To: ARSList <arslist@arslist.org> Subject: [EXTERNAL] Re: BMC Remedy Helix - is it really a thing? I am just wondering about the things which BMC proclaim.How many of you have the privilege to access the new version of Remedy. You can either way have your VM and install it. I am not very fond of SNOW, but does BMC anyhow provided us the way to learn and understand how the new version behaves or what's new practically. Whereas SNOW provides you a free instance where you can do R&D. I am not a supporter of SNOW as i have dedicated my 10 years in Remedy but your thoughts Guys. Regards, Harsh On Wed, Jul 25, 2018 at 9:23 PM, Adams, Peter <peter_ad...@bmc.com<mailto:peter_ad...@bmc.com>> wrote: There are incentives, if customers are interested to move their on-premise Remedy deployment to the cloud with BMC Helix Remedy. Please contact your BMC account manager or partner contact, if you want to learn more. I don’t understand how you get to the conclusion about “not ready for wider distribution”. Remedy has been offered as SaaS in the cloud for more than 8 years now, so we have lots of experience with it. We have 100s of customers using the benefits of Remedy via SaaS service w/o the effort of operating the infrastructure, doing upgrades, etc. We have a world-class cloud operations team, as confirmed by many customer audits. Yes, with BMC Helix there are some exciting new capabilities – for example, we now also allow companies to get this SaaS service in a market-leading public cloud (e.g. AWS), and we are adding new cognitive capabilities. If there was a bit of misunderstanding in the community around what Docker deployment means, which my last post hopefully was able to clarify, then that doesn’t mean it’s not ready for wider distribution. Peter Adams Remedy Product Management BMC Software From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> on behalf of Terje Moglestue <te...@mogle.com<mailto:te...@mogle.com>> Reply-To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Date: Wednesday, July 25, 2018 at 7:53 AM To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: RE: BMC Remedy Helix - is it really a thing? Mike, I agree. There should have been some incentives for existing customer to review or take BMC Remedy Helix is use. It might all come down to how good you are to negotiate with your BMC Account manager, how much effort you are prepared to put in and simply who you are. Reading between the lines, the product, BMC Support, BMC’s organisation might not be ready for a wider distribution. Time will tell. ~ Terje Consultant From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> On Behalf Of Mike Gould Sent: 13 July 2018 17:04 To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: Re: BMC Remedy Helix - is it really a thing? Had a call with our sales rep. about Helix last week. They barely could tell me anything more than what was in the marketing materials on the website. It’s docker (and another container vendor) containers of each of the different product lines. They currently only have one for ARS/ITSM for AWS ready to go. There are separate containers for SmartIT/DWP, Business Workflows, Innovation Suite, Discovery, etc for either AWS or Azuze but won’t start becoming available until later this year or next. I’m guessing there will be separate containers for not only the cloud vendors but for each of the various supported OS/DB combinations. They have no technical and support documentation available or my rep. didn’t know where it was and said they would find out and send when ready. If you are an on premise customer like us, this is NOT free, and BMC will charge for the Helix platform. I’m waiting on a quote to see how much. This sounds promising but seems very incomplete and immature based on my initial conservation with sales. Mike Gould US House of Representatives On Jul 13, 2018, at 11:04 AM, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: Oh yes. Sorry. DWP, how rude of me not to keep up with the &$@!?$ acronyms Sent from my iPhone On Jul 13, 2018, at 10:58 AM, Carl Wilson <carlbwil...@gmail.com<mailto:carlbwil...@gmail.com>> wrote: Yep, Renamed a while back to DWP Basic and DWP Advanced. Cheers On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, <arslist@arslist.org<mailto:arslist@arslist.org>> wrote: Yes. It is containerized in Docker. Whatever that means. And it is supposed to be available on AWS now with Azure and others in the future. Ok. How about a few install instructions. Screenshots? Documentation? Anything at all on their website that’s not from the marketing department. Oh, and myit has now (in the grand bmc tradition) been renamed to DWP (Digital Work Place). Sent from my iPhone On Jul 13, 2018, at 10:45, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: From some of the demos I’ve seen, the front end is basically SmartIt and myit. I think the big changes are with the way it’s deployed and DB options. I work at AWS now and I believe Helix can be installed against Aurora DB, and can also be containerized. Not sure if that’s kubernetes or docker or what. Sent from my iPhone On Jul 13, 2018, at 10:40 AM, Jason Miller <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: Have you seen this post? https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fcommunity%2fbmcdn%2fbmc_it_service_support%2fblog%2f2018%2f06%2f16%2fbmc-helix-what-does-it-mean-for-remedy-itsm-customers&c=E,1,dgd9frGzD0rD3itpNCG4JYvI0IaVzS4RfNjSkfcpNwuDJDHz515489MZ78OFZ7p96_hjzz4PIbf02PvnW6sDG6S0w_EvzvWZrIz9YtiNGaMaYVjHt_fJ&typo=1> "BMC Helix is our common brand for the suite of SaaS offerings centered around Remedy<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fexternal-link.jspa%3furl%3dhttps%253A%252F%252Fwww.bmc.com%252Fit-solutions%252Fremedy-itsm.html&c=E,1,LGzyHg5Yk8bbD7f6ViZn7K-69SQp2bApRAS9ge4vMiXS88h-DNB2Z6ZLvmrpM3UOnuFbiFDSnINIsbkKKZl0drpSCN5ewH5cb5HJOudy3Jd-BA,,&typo=1>, Business Workflows<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fexternal-link.jspa%3furl%3dhttps%253A%252F%252Fwww.bmc.com%252Fit-solutions%252Fbusiness-workflows.html&c=E,1,Spso_XvP7PZgc0U6ZzaEufS7_VB_3kXgMmut6WzJwWl3yjCOnVbUVU0buFhbAEtndRD4Oc23u5tCJtvEu6M5L5-r3H5ZI7zRVVdcNKX0B17luktv&typo=1>, Digital Workplace<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fexternal-link.jspa%3furl%3dhttps%253A%252F%252Fwww.bmc.com%252Fit-solutions%252Fdigital-workplace.html&c=E,1,aXHlTbt93Ndvtns7cz2ISAvozwsFMDxopmSGV0oWMdlo1aFSX1pZYtOR1wuaSN_HtJbXeKvV3GimnurAPKQlvyfAzXG9gw2tJK6-luXFACwVbtmGooj-UDMe9TVZ&typo=1>, Discovery<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fexternal-link.jspa%3furl%3dhttps%253A%252F%252Fwww.bmc.com%252Fit-solutions%252Fdiscovery-dependency-mapping.html&c=E,1,98Kom6eyd4kgAYL-fHVZN5z0QNIcHcVSnoowLRj3aLlLbuZKNuWeI_ubmi-_gCYHry3BVE-nSjQ48k9Qw22FvbXiAnCU28UVE9-yVKVthz4F_q4nEQ,,&typo=1>, Client Management<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fexternal-link.jspa%3furl%3dhttps%253A%252F%252Fwww.bmc.com%252Fit-solutions%252Fclient-management.html&c=E,1,mRnfOdkForg4t49TJZ82Gqg03QXUqjOx_rhDXbzCVT_BK4YyPtGmB1J_lMRI6fN9LlumjNmipoxMo4rMRluRrzA5SxScOpCdI4bvrStq_Q,,&typo=1> and Innovation Suite<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fexternal-link.jspa%3furl%3dhttps%253A%252F%252Fwww.bmc.com%252Fit-solutions%252Finnovation-suite.html&c=E,1,LXHgoLVHHeqriXniob87jUOccSJ096s17dJiq-xorN1opLhrxJ1T6C_NObo-IwsL8Lmxoum0keJRpfIQmIuAyF1Pf-TZ1XlBbuwbAB7X-7ewgFFIsxwjVYiLQQ,,&typo=1>." Jason On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> wrote: I am supposed to be looking into this Helix on AWS thing. However, other than a bunch of marketing stuff and youtube commercials, I can’t find hide nor hair of it. Does anyone know anything about it? Any documentation at all? Its does not appear in the BMC Support site drop downs, there is really nothing on communities (links back to the marketing page), and when you click on the “Contact BMC Sales” button on the marketing site, the Product Interest menu drop down doesn’t list it either. It was supposed to have been released in… May? It is now July and I can’t find it. 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