Just wanted to quickly point out that I added some comments to the discussion at https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers#comment-124055
As in the community post, I would like to emphasize that BMC Helix is the brand for BMC's innovative new SaaS offerings for service management. So, the containerized-version of Remedy software is currently operated only by BMC, as part of the SaaS service. It is not available for customer download, and that’s why there is very little documentation. That was a conscious decision, because we wanted to have this fully built out and have best practices well defined, before we expose it to the control of our customers, who will then be able to run in your own data center or in public cloud (under their own control). There won’t be multiple containers per OS / per cloud vendor, but there are indeed multiple containers for the Remedy software (server, mid-tier, plug-ins, RSSO, Smart IT, …) as well as other BMC solutions. This “decomposition” is part of the design work, as we want to enable our own SaaS operations team (and later on our customers) to scale out certain components independently. Containerized version of Remedy for on-premise customers is planned to be made available at a later time. Peter From: ARSList <arslist-boun...@arslist.org> on behalf of Mike Gould <mjgo...@gmail.com> Reply-To: ARSList <arslist@arslist.org> Date: Friday, July 13, 2018 at 9:03 AM To: ARSList <arslist@arslist.org> Subject: Re: BMC Remedy Helix - is it really a thing? Had a call with our sales rep. about Helix last week. They barely could tell me anything more than what was in the marketing materials on the website. It’s docker (and another container vendor) containers of each of the different product lines. They currently only have one for ARS/ITSM for AWS ready to go. There are separate containers for SmartIT/DWP, Business Workflows, Innovation Suite, Discovery, etc for either AWS or Azuze but won’t start becoming available until later this year or next. I’m guessing there will be separate containers for not only the cloud vendors but for each of the various supported OS/DB combinations. They have no technical and support documentation available or my rep. didn’t know where it was and said they would find out and send when ready. If you are an on premise customer like us, this is NOT free, and BMC will charge for the Helix platform. I’m waiting on a quote to see how much. This sounds promising but seems very incomplete and immature based on my initial conservation with sales. Mike Gould US House of Representatives On Jul 13, 2018, at 11:04 AM, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: Oh yes. Sorry. DWP, how rude of me not to keep up with the &$@!?$ acronyms Sent from my iPhone On Jul 13, 2018, at 10:58 AM, Carl Wilson <carlbwil...@gmail.com<mailto:carlbwil...@gmail.com>> wrote: Yep, Renamed a while back to DWP Basic and DWP Advanced. Cheers On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, <arslist@arslist.org<mailto:arslist@arslist.org>> wrote: Yes. It is containerized in Docker. Whatever that means. And it is supposed to be available on AWS now with Azure and others in the future. Ok. How about a few install instructions. Screenshots? Documentation? Anything at all on their website that’s not from the marketing department. Oh, and myit has now (in the grand bmc tradition) been renamed to DWP (Digital Work Place). Sent from my iPhone On Jul 13, 2018, at 10:45, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: From some of the demos I’ve seen, the front end is basically SmartIt and myit. I think the big changes are with the way it’s deployed and DB options. I work at AWS now and I believe Helix can be installed against Aurora DB, and can also be containerized. Not sure if that’s kubernetes or docker or what. Sent from my iPhone On Jul 13, 2018, at 10:40 AM, Jason Miller <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: Have you seen this post? https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers "BMC Helix is our common brand for the suite of SaaS offerings centered around Remedy<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fremedy-itsm.html>, Business Workflows<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fbusiness-workflows.html>, Digital Workplace<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdigital-workplace.html>, Discovery<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdiscovery-dependency-mapping.html>, Client Management<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fclient-management.html> and Innovation Suite<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Finnovation-suite.html>." Jason On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> wrote: I am supposed to be looking into this Helix on AWS thing. However, other than a bunch of marketing stuff and youtube commercials, I can’t find hide nor hair of it. Does anyone know anything about it? Any documentation at all? Its does not appear in the BMC Support site drop downs, there is really nothing on communities (links back to the marketing page), and when you click on the “Contact BMC Sales” button on the marketing site, the Product Interest menu drop down doesn’t list it either. It was supposed to have been released in… May? It is now July and I can’t find it. 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