Hi Mikhail, When you did the ODBC config didn't you have to log in with your Remedy username and password?
Susan On 3/16/07, Mikhail <[EMAIL PROTECTED]> wrote:
Hi Susan and Michael, Thank you for your inputs. The crystal report resides in a network location. And yes, it is associated with an active link. We've already done the method you suggested, yet we still get the same error. After I reloaded everything, I didn't check the ODBC configuration because I don't know what goes in there. I just checked it now. This is what I have in my ODBC configuration: I went to Control Panel > Administrative Tools > Data Sources (ODBC) Under the User DSN tab, i chose "AR System ODBC Data Source" and clicked "Configure.." All that is setup is the "Data Source Name" which is set to "AR System ODBC Data Source". The rest of the fields are blank. On Mar 16, 12:14 pm, "Luttmann, Michael W Ctr 21 SCS/SCBBN" <[EMAIL PROTECTED]> wrote: > Sounds like a problem with the ODBC configuration on the client. I'd > start checking there. > > Michael W. Luttmann > Senior Database Administrator > [EMAIL PROTECTED] > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail > Sent: Friday, March 16, 2007 9:45 AM > To: [EMAIL PROTECTED] > Subject: Re: Crystal Report Error > > I'm working with Derek on this problem. We tried recreating this > problem on someone else's computer, and it worked just fine. Now with > that given, along with the error stating "An error occurred while > generating the Crystal report - Logon failed. (ARERR 1904).", tells me > that the problem must be in the client-side, probably some iffy dll's > or something. I tried uninstalling EVERYTHING on my computer that is > related to Remedy (user, admin, migrator, alert), then reinstalled > everything again (v7.0.01 patch 001), but I still get that error. > Any thoughts? > > Thank you, > Mikhail > > On Mar 5, 1:23 pm, Derek Fernandes <[EMAIL PROTECTED]> wrote: > > Hi listers, > > > We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk > 4.03. > > We have a couple of Crystal Reports that were working on ARS 6.3. Now, > > when we push the button to print the report we get the following > error: > > > An error occurred while generating the Crystal report: 0x80047e48 - > > Logon failed. (ARERR1904) > > > I have installed the latest version of the User Tool and checked the > > active link that generates the report, and made sure on the Report > > Information tab: > > Report Type = Crystal > > Location = Embedded > > Name = \\reportname.rpt > > Destination = Printer > > > Any help would be greatly appreciated. > > > Derek > > > -- > > Derek Fernandes > > Programmer Analyst > > U of C Information Technologies > > ES 1010, University of Calgary > > Calgary, Alberta T2N 1N4 > > 403.210.9879 > > ________________________________________________________________________ > ___-____ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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