Hi Nick,
Please specify the version you are using. As I am using AR System
7.0,and in that, user cannot type anything in Dropdown List. And, if you
are using Outer box HD Application, then the Group Name is not the drop
down list. It is actually a character field, attached with a menu. And,
if you want to restrict the user from typing in the Group Name, then,
you can change the field property of that character field on the general
tab we have the “display type” property set this as dropdown list in
place of Edit.
The other solution can be creating workflow. You can write an active
link for comparing the Group Name typed by user with the data from the
Group Form of AR System and give an error message accordingly.
Thanks,
Sonal
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[EMAIL PROTECTED]
www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance
ARSList wrote:
**
How can I prevent the users from typing in drop-down lists?
I have users who are typing in the Group name in the Group drop-down
lists in both HD and CHG tickets.
I have some tickets that have gone into limbo because the group
doesn’t really exist (different capitol letters, and some other minor
differences), yet the system accepts the ticket.
Basically, if I can prevent the users from typing in the drop-down
lists, it would solve the problem. If I can create some workflow, that
would allow the user to type in the correct name, but specify an error
when they don’t type in the correct group name (or it doesn’t send it
to the correct name), that would work too.
Thanks in advance.
Nick
Havin’ Fun in Sacramento.
Nick Hromyak
Information Technology Services Division
California Department of Health Services
Office: (916) 440-7158
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