I just tried this. I did a set fields action to set "View Field" with the value of $First Attachment$.
That's not working. Should I set it with the value of the field id? Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, August 07, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation What about setting a view field to the contents of the attachment? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/07/2007 02:08 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Attachement Updation Lisa, Not that I love these ideas... but maybe you can find some solution down one of these trails... ( The real issue appears to not be a technical problem. Rather the users do not like reality. :( ) What if you add a "View" button that actually launches a URL? That would _hopefully_ tell your client that it is the "browsers" job to keep the user from editing the content and not ARS's job. Or... as another thought... If you can know the types of files that the users will be attaching then maybe you can find a way to convert them into a PDF and store the PDF instead of the original attachment. Yes this takes some programming skills, but if you can convert the document into a format that the users can not write to then you should be ok too. Obviously if every user in the company has a full version of Adobe, or some other PDF editor then they might still be able to edit it too. However I find that a lot less likely that finding a way to tell MS Word, MS Excel, and every other document handler out there to open the file as "read only" too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 8/7/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > I can prevent the user from changing the one in Remedy with workflow, > but my customers get SOOOOO confused when I tell them that a user with > "read" access can download and print the attachment. They think read > access should only be able to read the attachment and that's it. I > keep telling them (and documenting and telling them again, and > documenting some more) that once the attachment is opened, then the > attachment is on their local machine and is opened with the external > programs that are loaded on their local machine. > > They just can't seem to get this.....and I don't think there is anything > that I can do to stop these users from saving it or printing it. Am I > correct? The attachments on the forms are contracts and can be very > sensitive. They want the users to be able to read them, but not print > them out and take them somewhere or save them to a different place. > > Ugh..... > > Lisa ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
