"FYI: As long as it is displayed on the screen a person can capture it to send it to the printer using Alt-PrintScreen."
Fred, this is very true as well. They could also paste the capture screen into a Word Document. I might bring this up if they continue to make this an issue. Thanks! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, August 07, 2007 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation A View field is still using the associated application so usually a Right Click would still allow printing and saving. If the Documents were saved as Adobe PDF then you might be able to tell the creator to set the options inside the PDF to not allow printing but even Adobe Reader can save a copy of the document locally. Microsoft used to have viewer(s) for each of it's type of documents, but I'm not sure if they would stop printing and saving locally. FYI: As long as it is displayed on the screen a person can capture it to send it to the printer using Alt-PrintScreen. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 07, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation Lisa, Not that I love these ideas... but maybe you can find some solution down one of these trails... ( The real issue appears to not be a technical problem. Rather the users do not like reality. :( ) What if you add a "View" button that actually launches a URL? That would _hopefully_ tell your client that it is the "browsers" job to keep the user from editing the content and not ARS's job. Or... as another thought... If you can know the types of files that the users will be attaching then maybe you can find a way to convert them into a PDF and store the PDF instead of the original attachment. Yes this takes some programming skills, but if you can convert the document into a format that the users can not write to then you should be ok too. Obviously if every user in the company has a full version of Adobe, or some other PDF editor then they might still be able to edit it too. However I find that a lot less likely that finding a way to tell MS Word, MS Excel, and every other document handler out there to open the file as "read only" too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 8/7/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > I can prevent the user from changing the one in Remedy with workflow, > but my customers get SOOOOO confused when I tell them that a user with > "read" access can download and print the attachment. They think read > access should only be able to read the attachment and that's it. I > keep telling them (and documenting and telling them again, and > documenting some more) that once the attachment is opened, then the > attachment is on their local machine and is opened with the external > programs that are loaded on their local machine. > > They just can't seem to get this.....and I don't think there is > anything that I can do to stop these users from saving it or printing > it. Am I correct? The attachments on the forms are contracts and can > be very sensitive. They want the users to be able to read them, but > not print them out and take them somewhere or save them to a different place. > > Ugh..... > > Lisa ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
