I can prevent the user from changing the one in Remedy with workflow, but my customers get SOOOOO confused when I tell them that a user with "read" access can download and print the attachment. They think read access should only be able to read the attachment and that's it. I keep telling them (and documenting and telling them again, and documenting some more) that once the attachment is opened, then the attachment is on their local machine and is opened with the external programs that are loaded on their local machine.
They just can't seem to get this.....and I don't think there is anything that I can do to stop these users from saving it or printing it. Am I correct? The attachments on the forms are contracts and can be very sensitive. They want the users to be able to read them, but not print them out and take them somewhere or save them to a different place. Ugh..... Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, August 07, 2007 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation As far as I know as long as an extenal program (i.e. Word, Excel, Acrobat, ...) is used to display the attachment then it would be a function of those programs to not allow saving to the user's local machine. Even if the user can save the attachment to their local machine, would preventing them from changing the one in Remedy meet your requirements? Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 07, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation I meant to say "Display" and not View. When a customer selects "Display" they will still be able to save it to their hard drive. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 07, 2007 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation Even if you adjust the function so that "saving to disk" is not displayed, a user can still save the attachment to their hard drive if they select View right? Once the attachment is opened the customer could print it or save it. Is there anyway to allow the user to only View and that's it? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ed LeBlanc Sent: Tuesday, August 07, 2007 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation Hi Kathy, You can control access to attachments in two ways. One use permissions like any other field. Set the permissions for the Attachment Field to Submitter to allow only the Submitter to update the field. In the Attachment Pool you can adjust the functions that are displayed to prevenet people from saving to disk or deleting the attachment as well. See the attached document. Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Kathy Morris Sent: Tue 8/7/2007 2:56 AM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation Is there a way to keep the users from modifying the attachments? We have a similar issue. Our business requirement is that only the submitter can modify his/her own attachment. No other user should be able to modify an attachment or locking the attachment after the submission. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
