Are they the only two users on that location?
I would suggest using a different tool like webex, adobe connect,
windows live, landesk, etc. to watch what they are doing.
Also some other things would be to have them log in with different
accounts and try different PCs. You should try logging in with their
accounts from your location as well and try it.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Mysterious Midtier Error
**
Hi everyone:
Some users are experiencing a very rare error in one of my
Midtier apps. The app allows them to submit a trouble ticket. At this
one site there are over 20,000 users using it. Two of those users,
however, get an, "Exception caught: Access denied" error when they click
the SUBMIT button.
I'm at a loss. I don't know why thousands of other users can
use it fine but these two can't. Further complicating the issue is that
these users are in Georgia while I'm in Florida, so I can't see with my
own two eyes what they're doing.
So this is a call for any brainstorming. Any ideas at what
might be up are very appreciated.
ARS. 6.3
Midtier 6.3
MS SQL 2000
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