I'm running Midtier 6.3 patch 21. Unfortunately I cannot upgrade the version to 7.0 or beyond. I must stick with 6.3. It's OK for me to patch but not to upgrade.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 21, 2007 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Norm, What patch level of MidTier? We periodically had a caught exception issue with various patches of 6.3 Midtier although we didn't get login denied. We had a display only form that would load data into fields when it would open. We were able to trace it back to something with the way that had date/time formatting. We would flush cache or change Midtier servers and the issue might disappear for two or three days. Maybe two weeks and then it would come back again. Then we would rush to switch Midtier servers again. We finally upgraded the Midtier servers to 7.0.1 Patch 3 and we never saw the issue again. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 21, 2007 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Oooooh, yeah...good idea. Forgot about that one. I'll have them check. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Oh... hey.. how about a more obvious option...a Pop-up blocker? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Oops.. I reread the original post... only 2 of the 20,000 are having issues.... > > Are you sure they are not opening the form.. then getting a cup of > coffee then coming back (+15 minutes later) to fill out the form and > then getting a timeout? (It may only take the user 20 seconds to fill > out the form after it loads... but were they waiting for it?) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
