Unless they are lying to me (which is always possible in end user land), they take the 20 seconds to fill out the form and click SUBMIT immediately. No cup of coffee in between.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Oops.. I reread the original post... only 2 of the 20,000 are having issues.... Are you sure they are not opening the form.. then getting a cup of coffee then coming back (+15 minutes later) to fill out the form and then getting a timeout? (It may only take the user 20 seconds to fill out the form after it loads... but were they waiting for it?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Norm.. > > > Ok... so we went from 20,000 users to 2 users.... > > Me thinks me smells a mapping of multiple persons to single ARS 'Login > Name' values? (With a Read license)? > > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > > Definitely not a timeout. They fill out the form in less than 20 > > seconds, click SUBMIT, and BAM! > > > > And both users have standard READ (not read restricted) licenses. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > > Sent: Friday, September 21, 2007 1:37 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Mysterious Midtier Error > > > > Norm, > > > > Could it be a timeout issue? (Could their session have expired?) > > Could they be using a "shared read-restricted" account that someone > > else did a "log-out" of while they were filling out the form? ( and > > invalidated their session) > > > > -- > > Carey Matthew Black > > Remedy Skilled Professional (RSP) > > ARS = Action Request System(Remedy) > > > > Love, then teach > > Solution = People + Process + Tools > > Fast, Accurate, Cheap.... Pick two. > > > > > > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> > > wrote: > > > ** > > > > > > > > > > > > Hi everyone: > > > > > > > > > > > > Some users are experiencing a very rare error in one of my Midtier > > apps. > > > The app allows them to submit a trouble ticket. At this one site > > there are > > > over 20,000 users using it. Two of those users, however, get an, > > "Exception > > > caught: Access denied" error when they click the SUBMIT button. > > > > > > > > > > > > I'm at a loss. I don't know why thousands of other users can use it > > fine > > > but these two can't. Further complicating the issue is that these > > users are > > > in Georgia while I'm in Florida, so I can't see with my own two eyes > > what > > > they're doing. > > > > > > > > > > > > So this is a call for any brainstorming. Any ideas at what might be > > up are > > > very appreciated. > > > > > > > > > > > > ARS. 6.3 > > > Midtier 6.3 > > > MS SQL 2000 > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
