Ok...I know that this is grasping here; but sometimes that works. Is the routine that they're trying to initiate trying to pull up a Crystal Report on the tail end of it??
If so, check to see if they have a ";" in their password. The "access denied" could be an ODBC call the database and the password is getting truncated by the EOL character. Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Norm.. Ok... so we went from 20,000 users to 2 users.... Me thinks me smells a mapping of multiple persons to single ARS 'Login Name' values? (With a Read license)? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > Definitely not a timeout. They fill out the form in less than 20 > seconds, click SUBMIT, and BAM! > > And both users have standard READ (not read restricted) licenses. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Friday, September 21, 2007 1:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: Mysterious Midtier Error > > Norm, > > Could it be a timeout issue? (Could their session have expired?) > Could they be using a "shared read-restricted" account that someone > else did a "log-out" of while they were filling out the form? ( and > invalidated their session) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> > wrote: > > ** > > > > > > > > Hi everyone: > > > > > > > > Some users are experiencing a very rare error in one of my Midtier > apps. > > The app allows them to submit a trouble ticket. At this one site > there are > > over 20,000 users using it. Two of those users, however, get an, > "Exception > > caught: Access denied" error when they click the SUBMIT button. > > > > > > > > I'm at a loss. I don't know why thousands of other users can use it > fine > > but these two can't. Further complicating the issue is that these > users are > > in Georgia while I'm in Florida, so I can't see with my own two eyes > what > > they're doing. > > > > > > > > So this is a call for any brainstorming. Any ideas at what might be > up are > > very appreciated. > > > > > > > > ARS. 6.3 > > Midtier 6.3 > > MS SQL 2000 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
