Well, that depends on the timeline involved, as I'm sure you know, as well
as a number of things like the scope of work.  Without knowing the scope (
i.e. what is involved in "configuring"), I could only guess at the proper
time and resource requirements.

Rick

On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
>
> Hi everyone,
>
> I'm currently working on an implementation of ars7 where I am soley
> resposnsible for setting up and configuring Service Desk,
> Incident ,problem. change and configuration management. It's been a
> tough and grueling job with very little thanks from the support teams
> (not to mention minimal input) who are using it.
>
> I'm just curious, what is normal with an implementation in terms of
> headcount? how many people typically work on an implementation of the
> whole itsm suite?
>
>
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