Good, Fast, Cheap.  Pick any two.

Rick

On 10/4/07, Seth Wrye <[EMAIL PROTECTED]> wrote:
>
> In such a competitive market, there is almost always someone who will do
> it faster, cheaper and with less people (doesn't mean that the quality of
> the end product will be better).  Rick is correct though.  If the customer
> wants it done in two weeks vs. two months or wants a vanilla install and
> config vs. a customized solution, the numbers and prices can change
> dramatically.
>
> Seth
> ________________________________
>
> From: Action Request System discussion list(ARSList) on behalf of Rick
> Cook
> Sent: Thu 10/4/2007 3:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS Implementation team - how many?
>
>
> **
> Well, that depends on the timeline involved, as I'm sure you know, as well
> as a number of things like the scope of work.  Without knowing the scope (
> i.e. what is involved in "configuring"), I could only guess at the proper
> time and resource requirements.
>
> Rick
>
> On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
>
>        Hi everyone,
>
>        I'm currently working on an implementation of ars7 where I am soley
>        resposnsible for setting up and configuring Service Desk,
>        Incident ,problem. change and configuration management. It's been a
>        tough and grueling job with very little thanks from the support
> teams
>        (not to mention minimal input) who are using it.
>
>        I'm just curious, what is normal with an implementation in terms of
>        headcount? how many people typically work on an implementation of
> the
>        whole itsm suite?

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