Norm,
As has been said before... Let Remedy be Remedy, and extend it to your
own liking...
Add a new field ('Customer Call ID') and create workflow that takes
the standard/internal (Field ID 1) value and rips off the standard
prefix and prepends the "custom" prefix value to it.
This will allow the customer to "know" that value, use that value, and
not have to make dozens of changes to the OOB application.
KISS. (Keep it Simple S... S.... <something> :) )
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Nov 1, 2007 10:33 AM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi all:
>
>
>
> I know that you can allegedly change the prefix of an incident Request ID
> from "INC" to something else. Has anyone done this successfully? Does it
> have any ramifications on the functionality of the system as a whole?
>
>
>
> Can you have multiple prefixes for incidents? For example, suppose you have
> three sites: Site 1, Site 2, and Site 3. You want tickets for Site 1 to
> have a prefix of ST1, Site 2 to be ST2, and Site 3 to be ST3.
>
>
>
> Is this possible? Any issues with it?
>
>
>
> Thanks,
>
> Norm __20060125_______________________This posting was submitted with HTML
> in it___
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