Hi all: I asked this last week but got only one reply. I'm thinking that most folks were at the RUG, so maybe that's why I got no replies, so I'm posting again.
I know that you can allegedly change the prefix of an incident Request ID from "INC" to something else. Has anyone done this successfully? Does it have any ramifications on the functionality of the system as a whole? Can you have multiple prefixes for incidents? For example, suppose you have three sites: Site 1, Site 2, and Site 3. You want tickets for Site 1 to have a prefix of ST1, Site 2 to be ST2, and Site 3 to be ST3. Is this possible? Any issues with it? Thanks, Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
