That's the $64,000 question: *Does* it break the out-of-the-box?! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, November 05, 2007 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I agree. This should not break anything if the spirit of ARS and ITSM are left intact. Someone probably has to scan all the workflow. Chris Strauss brought out some places to look, but we won't get a warm fuzzy until someone tries it. People probably won't try it because it breaks the out-of-the-box. Doug are you listening??? Gordon M. Frank DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, November 05, 2007 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED) I know it's supposed to be configurable, as you indicate. My question is, has anyone done it? And does doing it break anything? I understand that if it's configurable you would expect that it *shouldn't* break anything, but the key word is "shouldn't." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, November 05, 2007 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED) Make sure that you have checked out the Incident Number generation processes (HPD:INC:GIN_ workflow) that are called from both the HPD:Help Desk form and the HPD:IncidentInterface_Create form. The latter is used by all integrations to include Incident creation by the CAI Plugin for the Requester Console/SRM. I would expect that the prefix is actually set there, at the time of generation. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Monday, November 05, 2007 1:21 PM > To: arslist@ARSLIST.ORG > Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > A quick scan of a 7.1 .def file tells me that "INC" only occurs on the > form, so it may be that it doesn't affect workflow. This would make > sense I think. BMC Remedy will still keep it in the next release, so > note it as a customized enhancement. > > Gordon M. Frank > DISA\Verizon FNS > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Monday, November 05, 2007 1:12 PM > To: arslist@ARSLIST.ORG > Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED) > > Well that's really what I'm asking. Does changing the three letter > prefix break ITSM? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Monday, November 05, 2007 11:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > The only issue I see it that it may break out-of-the-box. > I've never researched it, but there may be workflow oriented toward > the first three characters of the Request ID. Even so, when ITSM 8.x > or any future releases come out you may have to add this change to > your list of out-of-the-box changes because I'm sure the new release > will reset it. > Make sure you start keeping these lists because they will save you > headaches down the road. > > Gordon M. Frank > Remedy Skilled Professional > Verizon FNS > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Monday, November 05, 2007 11:46 AM > To: arslist@ARSLIST.ORG > Subject: Changing Request ID Prefix in Incident > > Hi all: > > I asked this last week but got only one reply. I'm thinking that most > folks were at the RUG, so maybe that's why I got no replies, so I'm > posting again. > > I know that you can allegedly change the prefix of an incident Request > ID from "INC" to something else. Has anyone done this successfully? > Does it have any ramifications on the functionality of the system as a > whole? > > Can you have multiple prefixes for incidents? For example, suppose you > have three sites: Site 1, Site 2, and Site 3. > You want tickets for Site > 1 to have a prefix of ST1, Site 2 to be ST2, and Site 3 to be ST3. > > Is this possible? Any issues with it? > > Thanks, > > Norm > > ______________________________________________________________ > __________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > Classification: UNCLASSIFIED > Caveats: NONE > > ______________________________________________________________ > __________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________ > __________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > Classification: UNCLASSIFIED > Caveats: NONE > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
