I don't think the ARS Home Path is in the ini. I think that is the
Search Path for Reports/Macros (Tools -> Options -> Search Path on the
General tab).
The data is in the Registry. If you want you can do a Set Fields
RunProcess to pull the data with one of the following command strings.
reg query HKLM\SOFTWARE\Remedy\ARUser\Users /v ARPATH0
reg query HKCU\SOFTWARE\Remedy\ARUser\Users /v ARPATH0
If you want the value from the ini (or Preference Reccord) you can do
the RunProcess Set Fields action of PERFORM-ACTION-GET-PREFERENCE
PERFORM-ACTION-GET-PREFERENCE <field_ID>
Gets the value of the field you specify from the User
Preferences form. For example, to get the value of the User Locale
field, enter the following command:
PERFORM-ACTION-GET-PREFERENCE 20121
where 20121 is the field ID of the User Locale field.
To find the field ID:
1. Open the ARS User Preferences form using Remedy
Administrator.
2. Double-click the field in question to display the Field
Properties dialog box.
3. Click the Database tab. The field ID is displayed in the ID
field.
Fred
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, December 27, 2007 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Home Path
The AR Home path is not set in a clients environment, but is set in the
ar.ini file. I do not think there is a way using workflow or any Run
Process action so get this but to go into the ini file and find the path
from there.. You could try setting the contents of the ini file to
display only 0 length field and working your way up from there using
string functions.. (SUBSTR and STRSTR)
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of sileem hassan
Sent: Thursday, December 27, 2007 6:40 AM
To: arslist@ARSLIST.ORG
Subject: ARS Home Path
Hi all,
does anybody know a way how to find out the actual ARS Homepath from the
actual opened User client? Best would be within a set-fields action.
I need this to save some Attachements temporarily into this path.
Thanx,
sileem
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