Thank you all for your reply :-) Carey was right - I should use the Windows %TMP% folder. This one is easier to find out than I thought.
$PROCESS$ cmd /c set TMP Just for the case anybody else needs to know this Thanks and a happy new year <:-) sileem -------- Original-Nachricht -------- > Datum: Thu, 27 Dec 2007 16:30:24 -0500 > Von: Joe D\'Souza <[EMAIL PROTECTED]> > An: arslist@ARSLIST.ORG > Betreff: Re: ARS Home Path > Yes you have something there.. I didn't really think of the fact that the > ini file resides in the home directory.. > > And that's a very valuable point you have made about users accidentally > downloading a file that is already a resident of the home directory and > thus > overwriting it.. Using the windows temp directory is a much better option > for what Sileem wants to do.. > > Joe > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black > Sent: Thursday, December 27, 2007 4:22 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS Home Path > > > I think it is actually different than that... (The ar.ini lives inside > the directory that Sileem is looking for.) > > The value might come from: > The local Windows OS (Registry) > Exact key depends on the ARS version we are talking about. > OR > The preference server (ARS data) > > I guess it would be possible to try to deal with the first option, but > I think it is better "ignored by design". > > I think I would check for a record in the preference server and get > the value from there. > If there is no value set, or no record found.. then either Error > and/or build the record. ( If you want to get fancy enough you could > even prompt the user to pick a directory and save that value to the > preference form too.) > > > > However...... > > The AR Home dir is not a "Temp" directory. I would strongly suggest > that you use their local %TEMP% dir (most windows domains/hosts have > this env value set to a reasonable place for the user) instead of the > AR Home dir anyway. The last think you want to do is "download" an > ar.ini file (or some other file that lives in that dir) and stomp on > the users local prefs/custom view/saved searches or cause the User > Tool any level of confusion with the files being updated from > "outside" while it is running. ( I just think you would be playing > with fire to us that directory. I think it is only a matter of time > before you get burnt by that choice. ) > > HTH. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Dec 27, 2007 3:46 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > ** > > > > The AR Home path is not set in a clients environment, but is set in the > > ar.ini file. I do not think there is a way using workflow or any Run > Process > > action so get this but to go into the ini file and find the path from > > there.. You could try setting the contents of the ini file to display > only > 0 > > length field and working your way up from there using string functions.. > > (SUBSTR and STRSTR) > > > > Joe > > > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of sileem hassan > > Sent: Thursday, December 27, 2007 6:40 AM > > To: arslist@ARSLIST.ORG > > Subject: ARS Home Path > > > > > > Hi all, > > does anybody know a way how to find out the actual ARS Homepath from the > > actual opened User client? Best would be within a set-fields action. > > > > I need this to save some Attachements temporarily into this path. > > > > Thanx, > > sileem > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.516 / Virus Database: 269.17.9/1197 - Release Date: > 12/25/2007 > 8:04 PM > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- Psssst! Schon vom neuen GMX MultiMessenger gehört? Der kann`s mit allen: http://www.gmx.net/de/go/multimessenger?did=10 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
