All, I would like to hear your opinion on this; the Compatibility Matrix for Remedy 7.1, page 5 states: "AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher."
See: http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matrix_v1_0_2.pdf My client was running the Email Engine on Java 6.0 (1.6.03), which is in my opinion "Java 5 or higher". They had issues when there were foreign characters in incoming email messages, this would create error messages like "java.io.UnsupportedEncodingException: iso-2022-jp" in the Email Error Log form and create email messages with empty contents in the Email Messages form. I resolved this by downgrading Java to 1.5.x and reinstalling the email engine. Now BMC Support states "ARS 7.1 was released before release of Java 1.6.So we have not tested ARS 7.1 with Java 1.6.So If you encounter a problems with Java 1.6 we suggest you to revert back to the supported version. (Java 1.5.x)." Does this make sense? I would have expected that if I experience this kind of behaviour on Java 1.6, and since 'Java 5 or higher' is supported, this would be a Software Defect. Do you have opinions on this? -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
