There are no bugs relating to this in the SUN bugtracker as far as I can see, so a Java bug seems unlikely. One other option is that BMC is using some com.sun java classes which are not part of the JRE and might disappear or change any time (these are sun implementation classes).
Hugo On Jan 7, 2008 2:08 PM, J.T. Shyman <[EMAIL PROTECTED]> wrote: > I disagree with you but only in the directionality of the defect. > > Since ARS 7.1 works fine with Java 1.5.x but not with 1.6 I'd say the > defect > was in Java, not ARS. Most likely, Sun changed something in the Java > implementation that isn't 100% backwards compatible. This is, of course, > their right but it can cause issues. > > BMC is probably working to update ARS to work with Java 1.6 though because > asking Sun to undo whatever change they made to Java would be like asking > Microsoft to undo a change they made in Vista from XP. > > J.T. Shyman > Column Technologies > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen > Sent: Monday, January 07, 2008 8:03 AM > To: arslist@ARSLIST.ORG > Subject: ARS 7.1 / Java 1.6 supported or not? > > All, > I would like to hear your opinion on this; > > the Compatibility Matrix for Remedy 7.1, page 5 states: > "AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports > that version or higher." > > See: > > http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matr > ix_v1_0_2.pdf > > My client was running the Email Engine on Java 6.0 (1.6.03), which is > in my opinion "Java 5 or higher". They had issues when there were > foreign characters in incoming email messages, this would create error > messages like "java.io.UnsupportedEncodingException: iso-2022-jp" in > the Email Error Log form and create email messages with empty contents > in the Email Messages form. > > I resolved this by downgrading Java to 1.5.x and reinstalling the email > engine. > > Now BMC Support states "ARS 7.1 was released before release of Java > 1.6.So we have not tested ARS 7.1 with Java 1.6.So If you encounter a > problems with Java 1.6 we suggest you to revert back to the supported > version. (Java 1.5.x)." > > Does this make sense? I would have expected that if I experience this > kind of behaviour on Java 1.6, and since 'Java 5 or higher' is > supported, this would be a Software Defect. Do you have opinions on > this? > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
