Thanks for the info, Michiel. Currently setting up a new 7.1 system on Win 2k3, with JDK 6 Update 3.
Going to look into the email functionality. Best greetings, Robert Mit den besten Gruessen/Best regards, Robert Kern VDO Automotive AG SV IO IT BO ST Sodener Strasse 9, 65824 Schwalbach, Germany Ein Unternehmen des Continental-Konzerns/A Company of the Continental Corporation Telefon/Phone: +49 6196 87-2546 Mobile: +49 170 8522-515 Telefax: +49 6196 8779-2546 E-Mail: [EMAIL PROTECTED] http://www.continental-corporation.com __________________________________________ VDO Automotive AG, Siemensstr. 12, 93055 Regensburg Postfach/Postbox 10 09 43, 93009 Regensburg Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Johannes Suttmeyer Vorstand/Managing Board: Dr. Alan Hippe, Helmut Matschi Sitz der Gesellschaft/Registered office: Regensburg Registergericht/Commercial registry: Regensburg, HRB 10510 __________________________________________ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, January 08, 2008 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 / Java 1.6 supported or not? The customer was running on Windows 2k3 and Sun Java 6.0. In my opinion, either the support matrix should be updated to indicate that only Sun Java 5.0 is supported or I should receive a software defect for this specific problem for the Email Engine 7.1 and JDK 6 and then that issue can be addressed in a future patch or whatever. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Jan 7, 2008 8:49 PM, Easter, David <[EMAIL PROTECTED]> wrote: > You don't indicate what operating system you're running on, which may be > a factor in the support statement. > > Java 6.0 was just recently released for HP and IBM. However, Sun Java > 6.0 was released prior to 7.1.00 and was tested. > > As indicated, BMC expects Sun (and other Java vendors) to provide > backwards compatibility in instances such as this, which is why the "and > higher" statement was made for Java support. However, if during the > troubleshooting of issues it is confirmed that backwards compatibility > is not maintained, BMC may have to reverse the "and higher" statement. > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen > Sent: Monday, January 07, 2008 5:03 AM > To: arslist@ARSLIST.ORG > Subject: ARS 7.1 / Java 1.6 supported or not? > > > All, > I would like to hear your opinion on this; > > the Compatibility Matrix for Remedy 7.1, page 5 states: > "AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports > that version or higher." > > See: > http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ > Matrix_v1_0_2.pdf > > My client was running the Email Engine on Java 6.0 (1.6.03), which is > in my opinion "Java 5 or higher". They had issues when there were > foreign characters in incoming email messages, this would create error > messages like "java.io.UnsupportedEncodingException: iso-2022-jp" in > the Email Error Log form and create email messages with empty contents > in the Email Messages form. > > I resolved this by downgrading Java to 1.5.x and reinstalling the email > engine. > > Now BMC Support states "ARS 7.1 was released before release of Java > 1.6.So we have not tested ARS 7.1 with Java 1.6.So If you encounter a > problems with Java 1.6 we suggest you to revert back to the supported > version. (Java 1.5.x)." > > Does this make sense? I would have expected that if I experience this > kind of behaviour on Java 1.6, and since 'Java 5 or higher' is > supported, this would be a Software Defect. Do you have opinions on > this? > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
