I disagree with you but only in the directionality of the defect. Since ARS 7.1 works fine with Java 1.5.x but not with 1.6 I'd say the defect was in Java, not ARS. Most likely, Sun changed something in the Java implementation that isn't 100% backwards compatible. This is, of course, their right but it can cause issues.
BMC is probably working to update ARS to work with Java 1.6 though because asking Sun to undo whatever change they made to Java would be like asking Microsoft to undo a change they made in Vista from XP. J.T. Shyman Column Technologies -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, January 07, 2008 8:03 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 / Java 1.6 supported or not? All, I would like to hear your opinion on this; the Compatibility Matrix for Remedy 7.1, page 5 states: "AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher." See: http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matr ix_v1_0_2.pdf My client was running the Email Engine on Java 6.0 (1.6.03), which is in my opinion "Java 5 or higher". They had issues when there were foreign characters in incoming email messages, this would create error messages like "java.io.UnsupportedEncodingException: iso-2022-jp" in the Email Error Log form and create email messages with empty contents in the Email Messages form. I resolved this by downgrading Java to 1.5.x and reinstalling the email engine. Now BMC Support states "ARS 7.1 was released before release of Java 1.6.So we have not tested ARS 7.1 with Java 1.6.So If you encounter a problems with Java 1.6 we suggest you to revert back to the supported version. (Java 1.5.x)." Does this make sense? I would have expected that if I experience this kind of behaviour on Java 1.6, and since 'Java 5 or higher' is supported, this would be a Software Defect. Do you have opinions on this? -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
