You don't indicate what operating system you're running on, which may be a factor in the support statement.
Java 6.0 was just recently released for HP and IBM. However, Sun Java 6.0 was released prior to 7.1.00 and was tested. As indicated, BMC expects Sun (and other Java vendors) to provide backwards compatibility in instances such as this, which is why the "and higher" statement was made for Java support. However, if during the troubleshooting of issues it is confirmed that backwards compatibility is not maintained, BMC may have to reverse the "and higher" statement. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, January 07, 2008 5:03 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 / Java 1.6 supported or not? All, I would like to hear your opinion on this; the Compatibility Matrix for Remedy 7.1, page 5 states: "AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher." See: http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_2.pdf My client was running the Email Engine on Java 6.0 (1.6.03), which is in my opinion "Java 5 or higher". They had issues when there were foreign characters in incoming email messages, this would create error messages like "java.io.UnsupportedEncodingException: iso-2022-jp" in the Email Error Log form and create email messages with empty contents in the Email Messages form. I resolved this by downgrading Java to 1.5.x and reinstalling the email engine. Now BMC Support states "ARS 7.1 was released before release of Java 1.6.So we have not tested ARS 7.1 with Java 1.6.So If you encounter a problems with Java 1.6 we suggest you to revert back to the supported version. (Java 1.5.x)." Does this make sense? I would have expected that if I experience this kind of behaviour on Java 1.6, and since 'Java 5 or higher' is supported, this would be a Software Defect. Do you have opinions on this? -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
