BMC has great training classes for stone cold beginners. That being said, you
can somewhat configure the system several ways depending on how your company
views the ITIL process. Many activities are a change. Mid-tier is not a
module, it's a client functionality. Doubt you're going to have too many
Service Level Management relations to the on-board process except possibly a
task being left in a state for too long...
The great thing about ITSM7 that the classes will teach you is that it's
somewhat flexible, within the boundaries of ITIL, to the particulars of your
organization.
----- Original Message ----
From: Andre H <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, February 8, 2008 7:06:05 AM
Subject: ITSM 7 - Question, new employee on-boarding
** Good Morning and happy Friday,
I have been appointed to to ping the ITSM 7 community on new employee
on-boarding methodology.
By using only the following modules -
ARS 7.x
Mid-Tier 7.x
CMDB 2.x
Incident 7.0.x
Problem 7.0.x
SLM 7.x
and maybe Change 7.x
Where are you starting to create the main record?
Incident, then create child-tasks?
Change, then create child-tasks?
Please keep in mind that the Service Desk will only be handling on-boarding
process
.
I know of SRM and third party products that will handle on-boarding, I just
need to see how other companies are defining it without them.
Thanks for your input and have a great weekend.
Andre'
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