Ken,
Yes, you're right, there were two pushes changed in each of
those Active Links:
'Parent Name' and 'RootRequestName' were both changed from
pushing $RootRequestName$ and now push $Incident Number$ instead.
Best of luck,
Gp
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, February 11, 2008 1:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Question, new employee on-boarding
George:
On two of these Active Links,
INT:HPDTMS:INC:ChangeSequence_OneLevelUp_ReBuildFlow
INT:HPDTMS:INC:ChangeSequence_OneLevelDown_ReBuildFlow
There were TWO fields being Pushed with $RootRequestName$
One target field was named RootRequestName just like the one
target field in the other two Active Links
The other target field for $RootRequestName$ was named Parent
Name
In the two Active Links listed above, did you change BOTH of the
target fields to be pushed from $Incident Number$ ???
I went ahead and changed both fields to be Pushed from $Incident
Number$, but it will be a while before I get back to test this
thoroughly. Please let me know if you did it differently.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
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