Ken,
Yes, you're right, there were two pushes changed in each of those Active Links: 'Parent Name' and 'RootRequestName' were both changed from pushing $RootRequestName$ and now push $Incident Number$ instead. Best of luck, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, February 11, 2008 1:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 - Question, new employee on-boarding George: On two of these Active Links, INT:HPDTMS:INC:ChangeSequence_OneLevelUp_ReBuildFlow INT:HPDTMS:INC:ChangeSequence_OneLevelDown_ReBuildFlow There were TWO fields being Pushed with $RootRequestName$ One target field was named RootRequestName just like the one target field in the other two Active Links The other target field for $RootRequestName$ was named Parent Name In the two Active Links listed above, did you change BOTH of the target fields to be pushed from $Incident Number$ ??? I went ahead and changed both fields to be Pushed from $Incident Number$, but it will be a while before I get back to test this thoroughly. Please let me know if you did it differently. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"