Hi!
You can use email with special formatting to populate the different fields
in a ticket.
You can also use the WebService-interface to create tickets.
It would be best to do a configurable solution where you can use either
method, as well as pointing to different forms/fields depending on the
application on the Remedy-side.
You may want to have some configuration templates for the ITSM7 suite I
guess...
Best Regards - Misi, RRR AB, http://rrr.se
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> List,
>
> This may be the wrong place and if so please feel free to point me in
> the right direction.
>
> A company I work for has a vulnerability management tool which
> generates an alert when certain vulnerabilities are found. They are
> winning several large deals now which are demanding integration to
> their Remedy solution. The vulnerability management app essentially
> needs to create a ticket in Remedy when we would normally email the
> user.
>
> Can this be done as simply as emailing the Remedy instance and
> creating a ticket that way or through a web service? It seems overkill
> to go the AIE route.
>
> Any advice/comments greatly appreciated.
>
> Andy
>
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