The current version of ARSPerl is unable to get at data through the 7.1 API, but works fine if you are on ARS 7.0 or earlier.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapin, John Sent: Wednesday, April 23, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration Using the ARSperl module be another option... but I'm not certain of it's use with ARS v7. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration The app is written in php/mysql with some perl scripts as well... if that helps? Andy On 23 Apr 2008, at 16:18, LJ Longwing wrote: > there are literally dozens of ways to get a record created, the ones > you > list below are valid, the ones you mention require changing the > application > to accept the messages, depending o the language that your tool is > written > in, you may be able to use API to connect and create the records. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey > Sent: Wednesday, April 23, 2008 8:53 AM > To: arslist@ARSLIST.ORG > Subject: Remedy Integration > > List, > > This may be the wrong place and if so please feel free to point me > in the > right direction. > > A company I work for has a vulnerability management tool which > generates an > alert when certain vulnerabilities are found. They are winning > several large > deals now which are demanding integration to their Remedy solution. > The > vulnerability management app essentially needs to create a ticket in > Remedy > when we would normally email the user. > > Can this be done as simply as emailing the Remedy instance and > creating a > ticket that way or through a web service? It seems overkill to go > the AIE > route. > > Any advice/comments greatly appreciated. > > Andy > > ________________________________________________________________________ ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
