If you wanted to make something very generic and portable that wouldn't depend on what applications the customer had, you could create a Remedy form that your application would use as a primary repository into which to dump its data (by whatever means you plan to use to put it there).
Then it would be just a matter of doing the mapping from that form into whatever form the customer wanted. Any competent Remedy programmer could do that. Rick On Wed, Apr 23, 2008 at 8:18 AM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > Hi! > > You can use email with special formatting to populate the different fields > in a ticket. > > You can also use the WebService-interface to create tickets. > > It would be best to do a configurable solution where you can use either > method, as well as pointing to different forms/fields depending on the > application on the Remedy-side. > > You may want to have some configuration templates for the ITSM7 suite I > guess... > > Best Regards - Misi, RRR AB, http://rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > * RRR|Translator - Manage and automate your language translations. > Find these products, and many free tools and utilities, at http://rrr.se. > > > List, > > > > This may be the wrong place and if so please feel free to point me in > > the right direction. > > > > A company I work for has a vulnerability management tool which > > generates an alert when certain vulnerabilities are found. They are > > winning several large deals now which are demanding integration to > > their Remedy solution. The vulnerability management app essentially > > needs to create a ticket in Remedy when we would normally email the > > user. > > > > Can this be done as simply as emailing the Remedy instance and > > creating a ticket that way or through a web service? It seems overkill > > to go the AIE route. > > > > Any advice/comments greatly appreciated. > > > > Andy > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
