there are literally dozens of ways to get a record created, the ones you list below are valid, the ones you mention require changing the application to accept the messages, depending o the language that your tool is written in, you may be able to use API to connect and create the records.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Remedy Integration List, This may be the wrong place and if so please feel free to point me in the right direction. A company I work for has a vulnerability management tool which generates an alert when certain vulnerabilities are found. They are winning several large deals now which are demanding integration to their Remedy solution. The vulnerability management app essentially needs to create a ticket in Remedy when we would normally email the user. Can this be done as simply as emailing the Remedy instance and creating a ticket that way or through a web service? It seems overkill to go the AIE route. Any advice/comments greatly appreciated. Andy ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
