I have found that what works on the command line doesn't necessarily work from Remedy, I have found that to test what Remedy does if you log onto the box in question, and go Start|Run, type your command into the run box and hit enter, that's the approximate equal to what Remedy does on a windows box
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Saturday, April 26, 2008 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services ________________________________ From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c <command> so in your case cmd /c C:"\<path name>\arimportcmd" -m <value found in first line of .arm file> -d <path name where the .arm file can be found> -u "Demo" -p "xxxx" -l c:\BP.log ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\<path name>\arimportcmd" -m <value found in first line of .arm file> -d <path name where the .arm file can be found> -u "Demo" -p "xxxx" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
