That could be a simple answer, when your running the escalation, the user running the escalation (the same one running the remedy service) likely doesn't have the network drive mapped, so maybe instead of x:\ you could use \\server\share
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Monday, April 28, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Brian, The escalation worked when I moved the file from the network shared to the C:\ Thanks to all for your replies. Liz -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, April 28, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Barb I once had a problem when the data file I was trying to import was on a network share. I had to copy it to the remedy server and also had to place it in the root C:\. If I placed it in any other folder it would not work. Brian -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Saturday, April 26, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services ________________________________ From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c <command> so in your case cmd /c C:"\<path name>\arimportcmd" -m <value found in first line of .arm file> -d <path name where the .arm file can be found> -u "Demo" -p "xxxx" -l c:\BP.log ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\<path name>\arimportcmd" -m <value found in first line of .arm file> -d <path name where the .arm file can be found> -u "Demo" -p "xxxx" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"