Jase, Did you check the "Select Status Values" dialog which you can access in "Console Functions"? In there I would verify that Incident is set to "All Open Incidents".
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, May 07, 2008 5:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console ** I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$)", checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = "Console View/All My Groups/Show All", all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
