Actually Lisa, I think Jase will find what you're suggesting under "Select Status Values" on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me.
Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: > > Hello All, > 7.1 Patch 002 ARS > > Hopefully this is a simple answer and others have seen the same. > > Overview Console displays different Incidents than the Incident Management > Console. We are beginning to use tasks, so I have directed all to look for > Assigned work in the Overview Console. > > The issue is that some Incidents display in the Overview Console, but not > all assigned to me in the Incident Mgmt Console.. I can't find anything > different between incidents displayed in Overview and Incident. > I checked and the 'Console View' on both consoles = "Console View/All My > Groups/Show All", all Incidents in the Incident Mgmt. console are assigned > to me, but only a few are displayed in the Overview Console. > > Is there a limitation to rows displayed on the Overview Console? > > Any insights greatly appreciated. > > Regards, > > Jase Brandon > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ----- Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
