I was thinking the Client side logging might show it as well. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem
Yes, I'm going to turn on SQL logging and try again to inspect the attempted INSERT statement. My only challenge is I have no access to the box and must convey instructions to the system administrator who is literally on the other side of the country. He's out today, so I'll post what I discover from the SQL logging tomorrow. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem What do you see if you turn on the Filter, Database (SQL), and API log just before you hit save for your test ticket? (You may also need to look at the server side SQL log to see the Insert statement and if you get a Rollback for some reason). I have had different problems with the Notification activity in the past so now I just do a Push action to the AR System Email Messages form. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
