No, no archive. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: Wednesday, July 09, 2008 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem
Did you create an Archive form of AR System Email Messages recently, or use one of the reserved fields on the Email Messages form (140X) on another Regular form? I had a similar problem when I created another form in Remedy using the same field IDs. BMC Support said it was a known issue on how the Email Engine was designed, and you could not use those special field IDs outside the Email Messages form. (Embedded image moved to file: pic04596.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779 Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED] To N.AF.MIL> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion Subject list(ARSList)" Re: [ARSLIST] Baffling Email <[EMAIL PROTECTED] Problem ORG> 07/09/2008 05:02 PM Please respond to [EMAIL PROTECTED] RG Yes, I definitely see the filters firing in the filter log. The notifications are hard set to send via email, not user preference. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Wednesday, July 09, 2008 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Do you see the filter that actions the notification fire in a filter log? What method of notification are you using, is it Email or are you using cross reference? Depending on version have you double checked the Alert form to see whether the notification is there? Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: 09 July 2008 22:39 To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"