You didn't add a new field to the notification(s) that does not have
public permissions, did you??
{shot in the dark}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
Yes, I definitely see the filters firing in the filter log.
The notifications are hard set to send via email, not user preference.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Wednesday, July 09, 2008 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
Do you see the filter that actions the notification fire in a filter
log?
What method of notification are you using, is it Email or are you using
cross reference?
Depending on version have you double checked the Alert form to see
whether
the notification is there?
Matt
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 09 July 2008 22:39
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
Positive. We pull up the Messages form AND our Help Desk form, change
status of a test ticket, which normally always generates a message
record, then *immediately* go back to the Messages form and rerun the
search and nada.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Wednesday, July 09, 2008 4:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
**
I believe there is an option on whether to retain a copy of the sent
messages. Are you sure the email is not being sent and then the record
is being deleted from the form?
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Baffling Email Problem
**
Hello everyone:
Here's something you don't see every day. For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!
The system has about 12 filters that each generate a notification based
on ticket status changes. What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form. It's like the filters generating the notifications are
just skipping the notification action.
Anyone seen this before?
ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003
Thanks,
Norm
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
________________________________________________________________________
____
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
