The system understands the SGP group ID with no problem - if I put
just one in, however, more then one and it does not like it.  I have
tried commas, semi colons, spaces, returns, etc. and nothing works.



On Wed, Jul 23, 2008 at 12:39 PM, strauss <[EMAIL PROTECTED]> wrote:
> I would expect you to have to translate the 15-char SPG group ID to the
> actual 10-digit Group ID before the notification engine is going to be
> able to understand it.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 11:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
>
> Thanks for your email Lisa.
>
> I have tried setting z1D NT Support Group ID, but this does not seem to
> work.
>
> I looked up one of the groups that I want to notify - SGP000000000090
> - I tried to set this field to z1D NT Support Group ID, but didn't
> work.
>
> My notification is working - I just need to get to notify the right
> people.  I want it to notify everyone in the group SGP000000000090.
>
>
>
>
>
> On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote:
>> I had tried using the $Group ID$ field, the $Group Name$ field, but
>> since there's not really an email or contact# associated with a
> support
>> group it doesn't have anything to notify.
>>
>> How do you identify that those are the six groups you want to notify?
>> Do you want to tell everyone in that group, or is there an additional
>> set of criteria to identify that subset of people?
>>
>> I'm interested in determining this functionality as well because it is
>> definitely a gap in functionality OOTB that clients are missing.
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>> Sent: Wednesday, July 23, 2008 8:49 AM
>> To: arslist@ARSLIST.ORG
>> Subject: QUESTION: SYS:Notification Messages - ITSM 7
>>
>> Has anyone done a custom notification in SYS:Notificaiton Messages and
>> have the Notification go to particular support groups?
>>
>> I have no issues with creating a custom notification - which does go
>> out - the only issue is i'm not sure how to tell Remedy that it needs
>> to go 6 different groups.
>>
>> Suggestions / ideas?
>>
>> THANK YOU!
>>
>>
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