The system understands the SGP group ID with no problem - if I put just one in, however, more then one and it does not like it. I have tried commas, semi colons, spaces, returns, etc. and nothing works.
On Wed, Jul 23, 2008 at 12:39 PM, strauss <[EMAIL PROTECTED]> wrote: > I would expect you to have to translate the 15-char SPG group ID to the > actual 10-digit Group ID before the notification engine is going to be > able to understand it. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, July 23, 2008 11:19 AM > To: arslist@ARSLIST.ORG > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 > > Thanks for your email Lisa. > > I have tried setting z1D NT Support Group ID, but this does not seem to > work. > > I looked up one of the groups that I want to notify - SGP000000000090 > - I tried to set this field to z1D NT Support Group ID, but didn't > work. > > My notification is working - I just need to get to notify the right > people. I want it to notify everyone in the group SGP000000000090. > > > > > > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: >> I had tried using the $Group ID$ field, the $Group Name$ field, but >> since there's not really an email or contact# associated with a > support >> group it doesn't have anything to notify. >> >> How do you identify that those are the six groups you want to notify? >> Do you want to tell everyone in that group, or is there an additional >> set of criteria to identify that subset of people? >> >> I'm interested in determining this functionality as well because it is >> definitely a gap in functionality OOTB that clients are missing. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee >> Sent: Wednesday, July 23, 2008 8:49 AM >> To: arslist@ARSLIST.ORG >> Subject: QUESTION: SYS:Notification Messages - ITSM 7 >> >> Has anyone done a custom notification in SYS:Notificaiton Messages and >> have the Notification go to particular support groups? >> >> I have no issues with creating a custom notification - which does go >> out - the only issue is i'm not sure how to tell Remedy that it needs >> to go 6 different groups. >> >> Suggestions / ideas? >> >> THANK YOU! >> >> > ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its > subsidiaries or affiliates and you. Internet communications are not > secure and therefore the TuringSMI Group does not accept any legal > responsibility for the contents of this message. Any views or opinions > expressed are those of the author. This message is intended for the > addressee(s) only and its contents and any attached files are strictly > confidential. If you have received it in error, please contact the > sender on the number above. >> >> > ________________________________________________________________________ > _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
