Hi Joel, Here are some more details. Basically, this is what we were going to do for that customer:
1. Have the fax come into a Faxback server 2. The Faxback server would SMTP email the fax as a PDF attachment to the Remedy Email Engine account 3. The Email Engine would push the email record and fax attachment to a processing form 4. The processing form would do a run process to save the attachment to a directory on the ARS server 5. Another run process would run a program to scan the document for barcodes and return the results to a file 6. Another run process would pull the bar code scan results from the file back into a Remedy field 7. The bar code number results in the Remedy field (in a specific XML format) would be parsed and set into other appropriate data fields 8. The appropriate bar code data field would be matched to the other schema and the attachment would be pushed to that record For #5, I found an awesome program that scans a PDF and prepares XML output with all of the barcodes contained in that PDF (even if the barcode is twisted or skewed). The program is only $85. You can find it at: http://www.metois.com/Eymbarcode/main_eymbccmd.htm I would be interested in knowing if you (or anyone else) implements this solution, a tweaked version of it, or a better one. We will likely be implementing this in the next fiscal year. Another side note... In testing, we found some problems with multiple run process commands running in sequence in ARS 6.3. This timing issue was logged as a defect by BMC. They said it is fixed in ARS 7, but we haven't tested it yet. But if you are going to implement, I would recommend going with 7 if you aren't already. Cheers, Jeff -----Original Message----- From: Jeff Lockemy (Northrop Grumman Mission Systems) [mailto:[EMAIL PROTECTED] Sent: Friday, July 25, 2008 10:58 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Fax to Attachment Hi Joel, We designed a solution like this for a customer. We used a standard fax-to-email with/PDF software (Faxback was the one we were looking at) and another program that could be called from workflow that would scan the PDF and yank out the barcode data. If you contact me off of the list, I can provide you with all of the details, if you are interested. Cheers, Jeff Jeff Lockemy Remedy Software Engineering Northrop Grumman Mission Systems at the Space and Naval Warfare Systems Command (SPAWAR) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender Sent: Thursday, July 24, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Fax to Attachment ARSlisters, I was asked this question and drew a blank: We are starting a custom ARS application implementation to replace a current proprietary system. The current system has a faxing functionality we need to be able to duplicate. Unfortunately, we cannot access the current coding because it is proprietary code. The functionality we need to duplicate is: After a requester has created a ARS record, they need to be able to fax a paper copy of a document and have it attached to the ARS record automatically. Today they print a cover sheet that has several barcodes on it, including the request number for the ARS record. They then fax the cover sheet and the document to a fax number and the 'system' reads the faxed barcodes on the cover sheet and attaches the document to the appropriate service request. Our problem is that we have no idea how to build the same capability into a custom ARS application. Does anyone have any ideas? Thanks, Joel ******************************************* Joel Sender, Director of Western Operations QMX Support Services, Inc. www.QMXS.com ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
