I only had to update Admin, though you should remember to match versions with your AR Server.
Rick On Mon, Aug 25, 2008 at 12:39 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > Rick, > > I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting > you say that has fixed it cause now I'd be curious to give it a shot.. > > Did you update only your admin tool to that patch or did it require a > server upgrade to 7.1 P4 as well? It used to be a nice to have feature when > it worked for the most part so would be good to have it working again.. > > Joe > > > ----- Original Message ---- > From: Rick Cook <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Monday, August 25, 2008 3:26:16 PM > Subject: Re: Sync Search Database crashes Admin Tool and then Freezes > > ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might > try it again, if you can use that patch to Admin/Server. > > Rick > > On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza <[EMAIL PROTECTED]>wrote: > >> ** >> Gary, >> >> It doesn't always work.. What Remedy support reccommends when these >> crashes occur is to redo the sync database forms by deleting them.. There >> are 3 of these forms and they all begin with object_**** >> >> After deleting these forms, rebuild them and then see if it helps.. >> >> The primary cause why the sync operation fails is if it is run against a >> significantly large database - size in terms of structure - thousands of >> forms, and active links and filters etc.. I was never able to run it on ITSM >> 7 databases - it either failed by crashing the admin tool or sometimes even >> though it looks like it has completed with the end message that the search >> completed, it is actually incomplete. Many of the forms do not have anything >> in the sync database tables thus showing blank space in the Related Workflow >> tab.. >> >> Over the past year or so I have actually given up on ever expecting this >> feature to work on large databases such as the ITSM database.. >> >> Hope this helps.. >> >> Joe >> >> >> ----- Original Message ---- >> From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" < >> [EMAIL PROTECTED]> >> To: arslist@ARSLIST.ORG >> Sent: Monday, August 25, 2008 3:10:12 PM >> Subject: Sync Search Database crashes Admin Tool and then Freezes >> >> Sorry for the no subject, my original email had a subject, but it was sent >> incorrectly and errored. >> >> Thanks Roger, that gets the sync to stop. There was a trick out there that >> some people used that would fix the issue where it would crash the admin >> tools. I believe it involved deleting some forms. Does anyone remember the >> issue, because I'm still crashing my admin tool every time I try to sync. >> >> Thanks, >> >> Gary >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger >> Sent: Monday, August 25, 2008 2:06 PM >> To: arslist@ARSLIST.ORG >> Subject: >> >> ** >> >> Gary, >> >> Go to the object_search_admin form and set the Run/Not Run to 0. >> >> Roger A. Nall >> Manager, OSSNMS Remedy >> T-Mobile, USA >> Desk:972-464-3712 NEW >> >> Cell: 973-652-6723 >> FAX: >> sf49fanv AIM IM >> RogerNall Yahoo <http://www.yahoo.com/> IM >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 >> CS/SCBAH >> Sent: Monday, August 25, 2008 2:02 PM >> To: arslist@ARSLIST.ORG >> Subject: >> >> >> >> Hi all, I know that I've seen it on here before, but due to changing jobs, >> I do not have my vast archive of emails through which I could search. >> >> Whenever you sync your search dataset, and it causes your admin tool to >> crash, then you open your admin tool, it still says it's searching, and >> never finishes, what is it you do in order to rectify the situation and get >> a new search database synced? >> >> I have seen it done before, but forgot how. >> >> Thanks >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
