Kevin, Sometimes when your working an issue with the BMC ServiceDesk, they will let you know if it was changed, but as a normal basis Kevin I think your correct.
On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > ** I will let the BMC guys on here answer the question but from my > experience they have not. I have asked for that and I have asked for > documentation as to what is changed as well and they will not provide that. > > > Kevin Begosh, RSP > > External Initiatives > > System Design & Integration > > 301-791-3540 Phone > > 410-422-3623 Cell > > [EMAIL PROTECTED] > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bilinski, John > *Sent:* Tuesday, August 26, 2008 2:14 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Is it possible to request ITSM Patches/upgrades for Win32 as > definition and data files instead of a bundled executable file? > > ** > > I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an > executable file. I was wondering does BMC offer the actual workflow > associated with these patches separate instead of the executable so we as > developers can pick and choose what is being applied from these patches on > our servers so we don't have to meticulously track and bundle our > customizations (especially changes to forms) and pray that the patch does > not overwrite them? Can they just give us the Definition and data files with > a map so we can test each and every piece of workflow out on our > development servers? Even better a Migrator file so maybe we can actually > migrate individual fields? > > Thanks. > > John Bilinski > Operations Services Staff > OSS Remedy System DBA > Contractor (CSC) > 202.305.3202 > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
