It would be nice to have a complete list of bugs outstanding, so we don't spend time going down a path well traveled.
Howard On Tue, Aug 26, 2008 at 2:35 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > ** I just know on multiple times I have asked for information on what are > in the patches, as far was what workflow is being modified, and they said we > do not provide that. The did once for patch 5 I think it was. They do now > however tell you what forms are modified but not really on what forms. > > > Kevin Begosh, RSP > > External Initiatives > > System Design & Integration > > 301-791-3540 Phone > > 410-422-3623 Cell > > [EMAIL PROTECTED] > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Tuesday, August 26, 2008 2:30 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Is it possible to request ITSM Patches/upgrades for Win32 > as definition and data files instead of a bundled executable file? > > ** > Kevin, > > Sometimes when your working an issue with the BMC ServiceDesk, they will > let you know if it was changed, but as a normal basis Kevin I think your > correct. > > On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > >> ** I will let the BMC guys on here answer the question but from my >> experience they have not. I have asked for that and I have asked for >> documentation as to what is changed as well and they will not provide that. >> >> >> Kevin Begosh, RSP >> >> External Initiatives >> >> System Design & Integration >> >> 301-791-3540 Phone >> >> 410-422-3623 Cell >> >> [EMAIL PROTECTED] >> >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Bilinski, John >> *Sent:* Tuesday, August 26, 2008 2:14 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Is it possible to request ITSM Patches/upgrades for Win32 as >> definition and data files instead of a bundled executable file? >> >> ** >> >> I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an >> executable file. I was wondering does BMC offer the actual workflow >> associated with these patches separate instead of the executable so we as >> developers can pick and choose what is being applied from these patches on >> our servers so we don't have to meticulously track and bundle our >> customizations (especially changes to forms) and pray that the patch does >> not overwrite them? Can they just give us the Definition and data files with >> a map so we can test each and every piece of workflow out on our >> development servers? Even better a Migrator file so maybe we can actually >> migrate individual fields? >> >> Thanks. >> >> John Bilinski >> Operations Services Staff >> OSS Remedy System DBA >> Contractor (CSC) >> 202.305.3202 >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
