Hi Scott, Even there, there could be situations where something wrong happened and some def files did not get imported. What I have been asking support for a long long time is for an "easy way" to compare an existing installation (forms & workflow) with a vanilla OOTB installation (forms & workflows) without having to install ITSM in a separate server (and hoping that installation went well). This would help a whole lot.....
-Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Scott Parrish Sent: Tue 08/26/08 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file? ". . . as developers can pick and choose what is being applied from these patches on our servers . . . " I could not imagine the havoc this would cause for support. Support: "Did you apply patch 6?" Customer: "Yes, but I only partially applied defs 1, 2 and 3, and did not apply def. 4 because it didn't appear to have any major form changes and it would have overwritten my customizations." Support: "Have a nice day. . . " BMC should document the changes and present them to the community so that we can better prepare our upgrades. I can't see them doing much more than that, though. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, August 26, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file? I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an executable file. I was wondering does BMC offer the actual workflow associated with these patches separate instead of the executable so we as developers can pick and choose what is being applied from these patches on our servers so we don't have to meticulously track and bundle our customizations (especially changes to forms) and pray that the patch does not overwrite them? Can they just give us the Definition and data files with a map so we can test each and every piece of workflow out on our development servers? Even better a Migrator file so maybe we can actually migrate individual fields? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
