I just know on multiple times I have asked for information on what are in the patches, as far was what workflow is being modified, and they said we do not provide that. The did once for patch 5 I think it was. They do now however tell you what forms are modified but not really on what forms.
Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Tuesday, August 26, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file? ** Kevin, Sometimes when your working an issue with the BMC ServiceDesk, they will let you know if it was changed, but as a normal basis Kevin I think your correct. On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]> wrote: ** I will let the BMC guys on here answer the question but from my experience they have not. I have asked for that and I have asked for documentation as to what is changed as well and they will not provide that. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, August 26, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file? ** I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an executable file. I was wondering does BMC offer the actual workflow associated with these patches separate instead of the executable so we as developers can pick and choose what is being applied from these patches on our servers so we don't have to meticulously track and bundle our customizations (especially changes to forms) and pray that the patch does not overwrite them? Can they just give us the Definition and data files with a map so we can test each and every piece of workflow out on our development servers? Even better a Migrator file so maybe we can actually migrate individual fields? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
