Wow, I was not expecting this to get heated when I first sent the question to the list. Thanks to everyone who has replied both on and off list, your help has been appreciated. Unfortunately we were told point blank that we could not renew support as BMC would not accept it via Turing SMI. However, we have since been successful with another third party support company.
Thanks again and lets hope we can turn the heat down and all get back to being friends. Cheers, Gary ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: 01 October 2008 23:30 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not only do I have active support with TuringSMI and we happen to be working on a nasty Audit issue currently, I just installed licenses Monday purchased via TuringSMI. I am VERY pleased with their support. My BMC Account rep was partnered in the transactions which included the 10/1/08 support renewal and the license purchases with TuringSMI. It bothers me that someone is using this list for harmful purposes and doesn't even identify who they are. If you have something to say be a man (so to speak) and be upfront with everyone. You may not like what I have to say but you always know when it's me saying it. Susan On Wed, Oct 1, 2008 at 3:07 PM, Matt Reinfeldt <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
