Hi Julie, Are you trying to do the report in Remedy or are you using another tool? If you're doing it in Remedy, you can have a macro simply run the query and use the $DATE$ keyword to get the results you wanted. If you're using SSRS, you can do the same thing and set up a subscription to the report that fires on Wednesday nights and emails the result.
-Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, November 24, 2008 9:08 AM To: arslist@ARSLIST.ORG Subject: Reporting question - count of tickets "open" at a particular point in time ** Hello, Wondering if anyone might have suggestion for best way to obtain snapshot stats of # of Cases open at a particular time each week (say, midnight on Wednesdays). I can run a Query with a search like: 'Created' <= "10/9/2008" AND ('Resolved' > "10/9/2008" OR 'Status*' < "Resolved") which selects Cases that were created up to and including 12:00am at midnight and that were either resolved after that point or are still not resolved at time of search. But obviously this would need to be run once each week... Trying to figure out if there's another way to do this where a date range could be entered and this stat collected for each week included. This is not the first time I've been asked about getting snapshop-in-time stats for open tickets and I'm hoping others may suggestions. We are currently on Remedy 6.x, but moving to 7.x, so solutions/suggestions in either would be welcome. Thanks, Julie [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
