Which accounts for the error message. The 4.0 has a form: Remedy Software Licence, that has the key data, same type of stuff in the licensing tool. But the fields are read only, and I don't know how to get the information into them. We are on Solaris, not windows. Any information is greatly appreciated. Veanna
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 7:18 PM ** Veanna, There used to be a licensing tool, that had to be opened on the server. If I remember right it had too he used directly on the server and not remotely. You didn't have to log on. All you needed to do was open the tool and that tool would use the information in the ar.cfg or ar.conf file in case the license file was stored at any other place other than the default location and then interpret the contents of the file and display it within the tool. I think a version 3 tool is compatible with version 4 for licensing and as Roger pointed out the licensing structure changed in 5 so it will not support 4. Joe From: Veanna Carr <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 7:57:19 PM Subject: Re: Remedy 4.0 or 4.5 ** Hi Roger, So how did it work in 4? We have the trial licenses for moving, but don't know how to apply them. Veanna --- On Mon, 11/24/08, Roger Justice <[EMAIL PROTECTED]> wrote: From: Roger Justice <[EMAIL PROTECTED]> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 6:26 PM ** The licensing tool was changed in 5 since it became part of the admin tool. -----Original Message----- From: Veanna Carr <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Mon, 24 Nov 2008 7:18 pm Subject: Re: Remedy 4.0 or 4.5 ** Hi Joe, Thanks for responding. We have the ARSystem install, but not the client tools install. We need the licensing tool, or the knowledge of how it was done back then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which makes me think it's a different way of licensing. We can wait until Thursday. I have the new machine installed and we're testing it. We had planned to move it tomorrow, but we'll wait until Monday. Veanna --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 5:33 PM ** #yiv1329960463 #yiv669605538 #AOLMsgPart_2_c91177eb-7672-4b28-abdf-bf0ab178f425 #yiv1716852523 DIV {margin:0px;} Veanna, These are old versions - more than 3 major versions old, so will no longer be available for download from the Remedy website. Remedy support, supports upto 3 major releases so currently will support only upto 6.0 and in a few months upto 6.3 after 7.5 is released. Your best chances are trying to source them from your old backups of software. I think I have those two versions at home but am at home away from home at the moment in Connecticut and wont return to New Jersey where I currently reside till Thursday. If you can wait that long, I can look them up for you. I have the files necesasry for windows. Not sure if I have unix installers backed up to CD. Joe From: Veanna Carr <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 6:06:52 PM Subject: Remedy 4.0 or 4.5 ** Hi Everyone, Does anyone know where I can get the files for v4.0 or v4.5? I especially need the cleint tools - licensing tool. We need to move a legacy system to a new location. ARListening __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"