Yes indeedy - docs are helpful.  But I do recall having to make some
side notes around the docs about hidden tips and tricks anyway.

Glad to hear all is well!

:-)

Candace

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe
Sent: Monday, December 08, 2008 5:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier passwords

 

** 

Thanks for all the help. I finally bulled my way through to get it done.


 

I was trying to get Mid-Tier up and running and wasn't reading the
documentation well enough. 

It's up and going now.

 

Thanks again.

On Fri, Dec 5, 2008 at 2:07 PM, Decou, Candace M
<[EMAIL PROTECTED]> wrote:

** 

Bob - I am making an assumption that you are simply trying to get to the
mid-tier configuration.  The permissions are set directly on the
directory-structure file path within the installation directories.  You
would need to highlight the root level of your Mid-Tier and/or WEB-INF
directory structure, right click to properties and set the permissions
there.

Web services are a bit of a different issue, so please let us know if
you trying to do something with web services or trying to do something
like set up the mid-tier.  

:-)

Candace

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe
Sent: Friday, December 05, 2008 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier passwords

 

** 

I have never worked with the web service, not once during my fifteen
years of ARS development. Now you understand why I would ask, where does
one attack IIS server names, permissions and such?

 

I looked int the IIS management tool, but failed to see anything of this
sort.

 

Thanks.

On Wed, Dec 3, 2008 at 2:56 PM, Decou, Candace M
<[EMAIL PROTECTED]> wrote:

** 

Bob - on the IIS 6 make sure you specify IUSR_SERVERNAME has explicit
permissions to the Mid-Tier and WEB-INF directory structures.  I think
there is another user perhaps that may also need permissions, but that's
one place you might start.  Not sure on the Sun server.  

Hope this helps.

 

Candace 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe
Sent: Tuesday, December 02, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier passwords

 

** 

I have been loading and trying to configure Mid-Tier 7.1 all day. I
have:

 

Sun Web Server 7, Mid-Tier 7.1, ARS 7.1, ITSM suite 7.0.03, all running
on Windows 2003 and MS SQL 2005.

 

I also loaded the Mid-Tier on IIS 6 this morning, then again on the Sun
Web Server where it now resides.

 

The problem is, I cannot log in, either with IE 6 as Administrator using
the default password (arsystem in the docs) or as a user using the
username and password in the system. I can get into the web server with
the username and password I added on installation, but I can't login to
the Mid-Tier from IE 6 or the WUT.

 

I am trying to set up a demo laptop to show SRM and I really do need the
web services up and running. 

 

What am I doing wrong?

 

Thanks in advance.

-- 
Bob Rowe, Remedy Action Request System Development and Administration
                [EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
ARSlist: "Where the Answers Are" html___ 




-- 
Bob Rowe, Remedy Action Request System Development and Administration
                [EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
ARSlist: "Where the Answers Are" html___ 




-- 
Bob Rowe, Remedy Action Request System Development and Administration
                [EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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