I guess I forgot that mention that part, I logged onto his system using my account and I got the same results. I also had him log into another computer and he was able to work on it with no issues.
Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, December 17, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** I tend to wonder if there's not a way to use Save Window Workspace to have the Remedy window open somewhere different from the spell-check window so you can at least see that it needs attention, but of course, that is a lot easier if the user has at least dual monitors. (I myself just got triples, and woohee is that ever fun ;] ) You can't assume based on the fact that other Vista users aren't having his problem that it's not an account problem. The only way to know for sure is to have him log in on a machine where another user is not having the problem. Or, have a user who is not having the problem but has access to the same Quick Links log in on his machine. Because regardless whether you have a working account on a problematic machine or a problematic account on a working machine, you're still going to have some sort of symptom, and you're a step closer to a solution if you are certain which one you're dealing with. Trust me, I did IT desktop support for nearly 10 years before I started testing Remedy, and I learned a lot about the importance of confirming my assumptions. Probably around 40% of the time when I was stuck on a problem, a faulty assumption was part of the reason. Good luck! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 nkst...@sandia.gov <mailto:nkst...@sandia.gov> msportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
